FAQ & Shipping

Seance Perfumes — questions answered with care

Everything You Wanted To Know

Here are the questions we get most, plus our policies. Shipping internationally? Read this first.

  • No Phthalates
  • No Parabens
  • No Synthetic Dyes
  • No Formaldehyde
  • Vegan
  • Cruelty-Free

Always do a test patch on your skin before using a new product. If you're unsure of allergies, consult your clinician first. We follow strict cosmetic-industry and safety-compliance guidelines.

Wearing It

Scent, Skin & Staying Power

Is this perfume for men?

None of our fragrances are gendered. Smoke, leather, and graveyard dirt have no opinion on who's wearing them.

We don't make a "for him" line and a "for her" line. We make what smells good, and you wear what you like. Every scent on this site is meant for every one of you.

If you want a place to start, our smokier and woodier blends — Man Of Letters, Natural History, The Undertaking, Ancient Ritual, and Crowley — are an easy entry point. But nothing here is off-limits, and the florals are not a trap.

Still not sure? Take the scent quiz or start with samples.

Oil or spray — what's the difference?

All perfumes need a carrier.

  • Eau de Parfum = fragrance oil + alcohol
  • Perfume oil = fragrance oil + carrier oil, rolled onto skin

Perfume oils wear closer to the skin for a more intimate scent, smell slightly different on everyone, and can last just as long (or longer) depending on body chemistry. For the strongest staying power, layer oil + spray.

How do I apply perfume oil?

Roll onto pulse points:

  • Wrists (this is the important one)
  • Back of neck
  • Behind ears
  • Forearms

Secret tip: apply to covered areas like your chest or stomach. Heat releases scent gradually and helps it last longer. Always patch test first. And please, do not ingest perfume. (Can you believe we even need to say that?)

Why does it smell different on me?

Body chemistry. Perfume oils blend with your skin to create a slightly unique scent on each person.

How long does it last?

Everyone is different. Some people smell it all day; others reapply every few hours. We feel confident you'll be pleasantly surprised.

I can't smell my perfume anymore

Your brain adapts to familiar scents — it's called "olfactory fatigue." Others can usually still smell it.

Shelf life & storage

Perfume oils: approx. 2 years recommended. Store away from heat, light, and air exposure.

What's in it?

Perfume oils: coconut oil, fragrance oils, essential oils

Sprays: organic perfumer's alcohol, fragrance oils, essential oils

All products are cruelty-free and vegan. If you have allergy concerns, email us.

Shipping & Orders

Where It Is, When It Lands

Returns & refunds

All sales are final. For sanitation and safety reasons, we cannot accept perfume back once it has left our shop.

This is standard for fragrance and cosmetics. Once a bottle has been out of our hands, we have no way of knowing how it was stored or handled, so we can’t resell it or take it back.

Damaged, leaking, or the wrong item? That’s different. Send us a photo and we’ll replace it. Always.

Not sure you’ll love it? That’s exactly what samples are for.

My order says "shipped" but has no scan

If you got a shipping email but don't see tracking updates yet, it just means we printed your label. We print labels in batches and hand-pack every order, so tracking usually updates within 1–3 business days. Our turnaround is under one week, and we ship Monday–Friday.

Where is my order?

If tracking says "Delivered" but you don't have it:

  • Postal carriers sometimes scan packages early
  • Most packages show up within 2–3 business days

About 90% of these cases resolve themselves — please allow a couple days. We are not responsible for lost or stolen packages. But we can help you with Hexes.

Broken or damaged items

If your item was damaged in transit, email us a photo. We will replace broken items. Always. We are cool like that.

Leaky bottle?

Temperature and pressure changes happen. (Sometimes the post plays football.) Send a photo and we'll replace it. Perfumes need to cry sometimes too.

Order mix-ups

We are human. Mistakes happen. Send us a photo of your packing slip and the incorrect item, and we'll fix it.

Can I change or cancel my order?

If your order hasn't shipped yet, we're happy to change or cancel it — just email us as soon as possible at seanceperfumes@gmail.com. We pack fast (usually within a few days), so please reach out quickly. Once an order has shipped, we can no longer make changes.

International orders — read this first

Sprays and Eau de Parfums ship within the United States only.

Both are alcohol-based, and perfumer's alcohol can't cross borders in the mail. That includes the Spray Sample Pack. Everything else — perfume oils, Embalming Oils, and our oil sample packs — ships worldwide.

If a spray or EDP is in your cart with an international address, checkout won't offer you any shipping options at all. Remove it and the rest of your order will go through.

We ship internationally. One thing to know before you order: because of current tariffs and customs headaches, international packages can sometimes be delayed, returned, or lost — and once your order leaves our hands, it's out of our control. By placing an international order, you're agreeing that we can't offer refunds or returns if that happens.

We hate this as much as you do, but it's the reality for a small business right now. Order with love, and cross your fingers with us.

Samples, Restocks & Gifts

Before You Commit

Do you offer samples?

Yes — samples are the best way to explore Seance before committing to a full size. We offer several curated sample packs (best sellers, florals, our darker and stranger blends, and more), plus a "Choose 3" pack where you pick your own. Each sample is a generous 2ml — twice the size of a standard tester.

Not sure where to start? "The Inviting" (Choose 3) is perfect for testing the waters, and "The Library" gives you the entire world of Seance in one box.

Browse them all here.

My scent is sold out — will it come back?

Sometimes yes, sometimes no. We make everything in small batches, so scents can sell out fast. Many come back around — but some are retired for good and never return. When a scent is gone forever, it's truly gone. (That's part of the magic.) We don't currently offer back-in-stock alerts, so if something catches your eye, don't wait too long. Grab it while it's here.

Sending a gift?

We've got you. Every Seance order arrives gift-ready, and our invoices never show prices — so you can ship straight to someone you love without spoiling the surprise. Want to add a note? Leave it in the order notes at checkout and we'll tuck it into their package.

Seance is family-run — no factories, no outsourcing, no AI. Just real humans making real things.

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